Gain practical skills in customer engagement, communication, and business mindset with this hands-on course designed to prepare you for the modern job market or self-employment. You’ll learn how to professionally handle customer interactions, solve problems efficiently, and build a strong foundation in entrepreneurship—ideal for those aiming to start their own business or excel in service-oriented careers.

What You’ll Learn

• Effective Customer Communication

• Handling Complaints Professionally

• Business Planning Basics

• Customer Retention Techniques

• Sales and Marketing Skills

• Financial Literacy and Record-Keeping

• Entrepreneurial Mindset Development

Career Opportunities

Graduates can work in various sectors, including:

• Customer Service Representative

• Front Desk/Receptionist

• Sales & Marketing Assistant

• Call Center Agent

• Small Business Owner

• Shop or Retail Attendant

Course Duration

• 6 Months

Total Fees

• TZS 500,000/=

Installment Plan

• 1st Installment: TZS 300,000/=

• 2nd Installment: TZS 120,000/=

• 3rd Installment: TZS 80,000/=